Technical Support Engineers/ Technical Support Managers

Job Description:

Qualification: B.E./B.Tech in Civil Engineering (M.Tech preferred)
Experience: 7–15 years in Construction Chemicals (Admixtures, Waterproofing, Repairs, Flooring, Grouts, Sealants, Coatings, etc.)

1. Role Overview

The Technical Manager will lead all technical functions including product application support, training, trials, troubleshooting, and product performance improvement. The role acts as a bridge between Sales, R&D, QA, and Customers, ensuring correct product selection, high-quality execution, and customer satisfaction.

2. Key Responsibilities
3. Technical Support & Site Execution

• Provide on-site technical support for product trials, demonstrations, and application supervision.
• Evaluate project requirements and recommend suitable construction chemical solutions.
• Resolve technical issues related to product performance, site execution, or compatibility.

1. Training & Knowledge Development

• Conduct technical training sessions for contractors, applicators, consultants, architects, and internal sales teams.
• Prepare technical presentations, method statements, and training modules.

1. Product Management & Development

• Work with R&D for product development, improvements, and performance enhancement.
• Conduct market benchmarking and competitive product analysis.
• Assist in developing Technical Data Sheets (TDS), Method Statements (MS), and Application Guidelines.

1. Specification & Consultant Engagement

• Engage with consultants, PMCs, architects, and influencers to specify company products.
• Provide technical submissions, product approvals, and documentation support.
• Participate in seminars, exhibitions, and consultant meets.

1. Quality & Compliance

• Ensure compliance with relevant IS, ASTM, EN, and international standards.
• Support QA teams in raw material approvals, product quality evaluation, and complaint analysis.

1. Cross-Functional Collaboration

• Work closely with Sales to convert technical opportunities into business.
• Support Marketing with technical content for brochures, case studies, and digital materials.
• Assist Supply Chain with technical inputs related to product storage, shelf life, and logistics.

3. Required Skills & Competencies

• Strong technical expertise in construction chemicals: waterproofing, admixtures, repair mortars, grouts, flooring systems, sealants, protective coatings.
• Ability to conduct site audits, diagnose issues, and suggest corrective actions.
• Excellent communication, presentation, and customer-handling skills.
• Strong analytical, documentation, and problem-solving ability.
• Hands-on experience in product trials, application methods, and equipment.

4. Key Performance Indicators (KPIs)

• Effective technical support leading to sales conversions.
• Reduction in product complaints and improved application quality.
• Number of trainings, trials, and consultant engagements conducted.
• Timely development of technical documents and project specifications.
• Market feedback and competitor benchmarking accuracy.